One-stop messaging
Using a Windows NT Server 4.0 system, Dialogic World communications cards,
Brooktrout fax cards, RightFAX server software (RightFAX is a subsidiary of Applied Voice Technology--AVT), and CallXpress server and client software, AVT's CallXpress solution turns a telephone or multimedia computer into one interface from which you can send and receive digital, fax, and audio communications. CallXpress integrates with existing PBX systems, and it's compatible with most PBX systems in use today.
From the Microsoft Outlook client interface, CallXpress lets you see voice, fax, and email messages, and you can use Outlook tools to manage them. CallXpress can log in to Outlook or Exchange as a service with permission to access mailboxes. You can also manage the three message types from your telephone. For example, when you dial in to your office to access your voice messages, CallXpress presents your fax and email messages, too. CallXpress can forward your fax and email messages to a fax machine or printer, or read your email messages to you using a special text-to-speech engine.
You can configure CallXpress user mailboxes to receive incoming faxes in different ways. CallXpress can convert incoming faxes to text using an optical
character recognition (OCR) program, and edit the fax or resend it as an email
message. After CallXpress converts the fax to text format, you can listen to the
message through a telephone handset or speakers on a multimedia desktop PC.
You can manage incoming voice calls with the Desktop Call Manager feature.
Desktop Call Manager displays caller information on users' computer screens to
identify incoming calls. Users can forward calls to other users, prompt callers
to leave a message, or put callers on hold. You can customize the questions
Desktop Call Manager asks callers.
To provide a higher level of call automation, Desktop Call Manager feeds
incoming caller IDs as links to personal information management and database
software packages, including Microsoft Access and Symantec ACT! 3.0. AVT writes
drivers for similar software products at no charge, as long as the product uses
Microsoft's Dynamic Data Exchange (DDE) format. This support lets Desktop Call
Manager display sales records and other client information on screen when users
answer their phones.
CallXpress includes a fully customizable auto-attendant that provides
company information and performs call routing in American and British English,
French, German, Spanish, and TTY. CallXpress supports remote administration
through a WAN, Remote Access Service (RAS), or Compaq's Carbon Copy 32 remote
access software. CallXpress 5.03 is Year 2000 (Y2K)-compliant.
To set up CallXpress, install the CallXpress client software on a
multimedia desktop computer and install the server software on an NTFS
partition. When you install the server software, CallXpress lets you put the
client software on the server for easy access and installation by users. The
software runs on NetBEUI or TCP/IP. If you use TCP/IP, the CallXpress server
requires an assigned IP address because CallXpress doesn't support Dynamic Host
Configuration Protocol (DHCP).
After you install the client software and reboot, CallXpress adds a
turquoise telephone icon to the Outlook toolbar. (AVT plans to add support for
Lotus Notes and GroupWise in a future CallXpress release.) Clicking the icon
opens a window in which users can record new messages or access received
messages. If you don't have a multimedia computer, CallXpress rings your
telephone (via your PBX) and lets you use the phone to record or listen to
messages.
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