6571 » 'The software you are installing has not passed Windows Logo testing to verify it's compatibility with Windows XP'? 14-Apr-03

When you install Microsoft updates to Windows components, you receive:

The software you are installing has not passed Windows Logo testing to verify it's compatibility with Windows XP. (Tell me why this testing is important.)

This software will not be installed. Contact your system administrator.

This behavior is symptomatic of any of the following:

- Cryptographic Services is disabled.

- Database or log file corruption in %Systemroot%\System32\Catroot2.

- Windows files are missing or damaged.

To fix this behavior:

01. Right-click My Computer and press Manage.

02. Expand Services and Applications.

03. Double-click Services.

04. Double-click Cryptographic Services.

05. Make sure that the Startup Type is set to Automatic and that the service is started. If not, set it, press Apply and OK. Shutdown and restart Windows XP and retry the update.

06. If the update still fails, open a CMD.EXE prompt and type:

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

07. Exit the CMD prompt and retry you update. If it succeeds, exit this procedure.

08. Open a CMD.EXE prompt and type:

sfc /purgecache

When you receive Windows File Protection successfully made the requested change, type:

sfc /scannow

09. When the command completes, try your update. If it succeeds, exit this procedure.

10. Perform an in-place upgrade of Windows XP.

11. Reinstall your latest Service Pack, hotfixes, and updates.

End of Article